Released on = April 18, 2007, 11:12 am

Press Release Author = eGain Communication Corp.

Industry = Software

Press Release Summary = Leading provider of modern furnishings improves speed,
quality, and consistency of response to email customer service inquiries with eGain

Press Release Body = Mountain View, Calif. (April 18, 2007) - eGain Communications
Corporation (OTC BB: EGAN.OB), provider of the industry\'s top-rated* customer
service and contact center software for in-house or on-demand SaaS deployment,
announced today that Design Within Reach, Inc., a nationally recognized provider of
distinctive modern furnishings and accessories, has upgraded its previous deployment
of eGain ServiceT customer interaction hub (CIH) software.

Design Within Reach believes that modern design is a 21st century movement, the
mission of which is to serve a broad audience without sacrificing personalization,
using current technologies and production methods. The company sells primarily to
high-value customers, who look for great customer experience while interacting with
the merchant. The company therefore views customer service as a critical element to
its business growth.

Satisfied with the business value delivered by the email management application in a
previous version of eGain's CIH suite, the company recently upgraded to eGain
Service 7 to continue to provide superior speed, quality, and consistency in email
customer service as well as internal employee communications. With advanced
workflow and service level management capabilities in eGain Service 7, Design Within
Reach is routing and tracking customer service and internal employee inquiries, and
are meeting service levels on a more consistent basis. While the solution improves
agent productivity with features such as "auto-suggest" and "auto-respond", its
knowledgebase, also enables consistency of answers across agents. Design Within
Reach plans to add other interaction channels such as chat, cobrowse, and web
self-service to its eGain deployment.

"As a multichannel provider of furnishings and accessories, Design Within Reach
believes in delivering integrated and memorable customer service through online and
offline interaction channels," said Bethany Kemp, director, IT Project Management at
Design Within Reach. "With eGain, we deliver responsive email customer service
today and plan to add other interaction channels to build out an eGain-enabled
customer interaction hub for a unified multichannel customer experience."

"Working with an industry innovator such as Design Within Reach is rewarding and
validating," said Ashu Roy, eGain CEO. "We look forward to enabling continued
service excellence at Design Within Reach with our solutions."

About Design Within Reach, Inc.
Design Within Reach, Inc., founded in 1998 and headquartered in San Francisco, is an
integrated, multi-channel provider of distinctive modern design furnishings and
accessories. Using a single common \"in stock and ready to ship\" inventory, the
company markets and sells its products to both residential and commercial customers
nationwide through http://www.dwr.com/, the DWR catalog, and 64 Studios.

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. Trusted by prominent
enterprises worldwide, eGain has been helping businesses achieve and sustain
customer service excellence for more than a decade. 24 of the 50 largest global
companies rely on eGain to transform their traditional call centers, help desks, and
web customer service operations into multichannel customer interaction hubs. These
hubs enable dramatically improved customer experience, unified multichannel customer
service, end-to-end service process efficiencies, and enhanced contact center
performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite and the first solution to support short message service (SMS) customer service
interactions, as well as next-generation web self-service, chat, co-browsing, email,
fax, postal mail, notification management, call tracking and resolution, knowledge
management, and service fulfillment.

eGain Service is built on eGain CIHT Platform, the industry\'s most comprehensive,
integrated and flexible customer interaction hub platform. Based on a 100% J2EE
architecture, it includes out-of-the-box integration with leading business
applications, content management systems, and call center infrastructure solutions.
With its fine-grained service-oriented architecture (SOA), eGain CIH platform
enables rapid development of powerful applications.

For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp

*Source: 2005 Patricia Seybold Group\'s bull\'s eye reports on cross-channel,
cross-lifecycle customer service - overall capabilities, knowledge management,
architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.


Media contact:

Maeve Naughton
eGain Communications Corporation
Phone: 650-230-7449
Email: pr@egain.com

Web Site = http://www.egain.com

Contact Details = jabayan@egain.com
650-230-7532
650-230-7600
345 E. Middlefield Rd
Mountain View, CA 94043